Refund policy
Cancellation, Returns & Refund Policy
At Latest Furniture, many of our products are made to order and prepared specifically after an order is received. We therefore request customers to review product details, dimensions and customisation requirements carefully before placing an order.
Order Cancellation
Standard orders may be cancelled within 12 hours of placing the order, provided the order has not entered production, processing or dispatch.
To request a cancellation, please contact Latest Furniture with your order number within this period. Once an order has entered production, processing or dispatch, cancellation may not be possible.
For customised furniture, cancellation will not be accepted once the specifications have been confirmed by the customer and production has started
Customised & Made-to-Order Products
Products customised according to customer requirements—including changes to size, finish, colour, upholstery, storage or design—are not eligible for cancellation or return once the specifications have been confirmed and production has started.
Returns
Furniture is not eligible for return simply due to a change of mind after delivery.
A return/replacement request may be considered if:
- The product received is materially different from the product ordered.
- An incorrect product has been delivered.
- The product arrives with significant transit damage.
- The product has an eligible manufacturing defect.
Damaged Products
Please inspect your furniture at the time of delivery wherever possible. Any transit damage, incorrect product or visible defect must be reported to Latest Furniture within 24 hours of delivery.
Please share your order number, clear photographs of the product and packaging, and an unboxing video to help us assess the issue.
Claims reported after 24 hours may not be eligible for transit-damage resolution.
Natural Variations
Variations in wood grain, texture, knots, shade and minor differences in finish are natural characteristics of wooden furniture and are not considered defects.
Colours may also appear slightly different due to lighting, photography and individual screen settings.
Return Condition
Where a return is approved, the product should be kept in its original condition and should not be modified, damaged or used beyond what is reasonably necessary for inspection.
Refunds
Where a cancellation or return is approved for a refund, the refund will be processed to the original payment method after approval and applicable checks.
How to Contact Us
For cancellation, return or damage-related requests, contact Latest Furniture with your order number and registered contact details.